Privacy Policy
Last Updated: 13th September 2025
1. Introduction
Regenta Stays (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, services, or otherwise interact with us.
By using our website (https://regentastays.com) or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our site or services.
2. Information We Collect
We collect several types of information from and about users of our site, including:
a) Personal Data
Personal information you provide may include:
- Contact information: name, address, telephone number, email address
- Booking details: check-in/check-out dates, number of guests, room preferences
- Payment information: credit card or other payment method data, billing address
- Identification documents: if required for verification (e.g. passport, ID card)
- Other data: any information you voluntarily provide in communications or feedback
b) Usage & Log Data
We may automatically collect certain information about your device and usage of the website:
- IP address
- Browser type and version
- Device type (desktop, mobile)
- Operating system
- Pages visited, time spent, navigation paths
- Referrer URL
- Date and time stamps
c) Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and similar technologies to collect usage and preference information. These help us to:
- Enable certain site features
- Analyze site traffic and performance
- Remember language or location preferences
- Provide a more personalised experience
3. How We Use Your Information
We use the personal data and other information for purposes including:
- To process and manage your bookings and payments
- To communicate with you (confirmation emails, updates, customer service)
- To personalize and improve your experience on the website
- To send you promotional materials or offers (only if you have opted in)
- To analyze usage trends and improve our website, services, and marketing efforts
- To detect, prevent, and address technical issues or fraud
4. Disclosure of Your Information
We may disclose your information to:
- Service providers who perform functions on our behalf (payment processors, property managers, IT providers, analytics providers)
- Third parties for legal reasons: when required by law, regulation, legal process or governmental request
- Business transfers: if Regenta Stays is involved in a merger, acquisition, or sale of assets, user data may be transferred
- Affiliates: with which we share certain data under confidentiality agreements
We will not sell or rent your personally identifiable information to third parties for their marketing purposes without your explicit consent.
5. Data Security
We adopt appropriate technical and organisational measures to protect the personal data we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law. When data is no longer needed, we will securely delete or anonymize it.
7. International Transfers
If your data is transferred to — and stored at — locations outside your country, those countries may have different data protection laws. We will ensure that any transfers comply with applicable laws and that safeguards are in place to protect your rights.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access — know what personal data we hold about you
- Right to correct or update inaccurate or incomplete data
- Right to erase or request deletion of data (“right to be forgotten”)
- Right to restrict or object to certain processing
- Right to data portability – receive data in a structured, commonly used format
- Right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, contact us using the details below.
9. Children’s Privacy
Our services are not directed to children under [age, e.g. 18]. We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will take steps to delete it.
10. Links to Other Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal data.
11. Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will revise the “Last Updated” date above. We may also notify you through the website, via email, or other means, especially if changes are significant.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Regenta Stays
Email: info@regentastays.com
Address: Office No 407, The Address Commercia building , Wakad, Pune, Maharashtra 411057.
Phone: 8484 922 468