These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany spinjoys.com.de. The goal is to give you straightforward, practical information about the steps you should take, the verification I may require, and what happens after a closure. I include both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.

Regulatory Shutdown and Mandatory Actions

I could be obligated to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I identify fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I can act immediately to protect the integrity of the platform and other users.

When I implement a mandatory measure, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.

Record Keeping After Account Closure

After your account is terminated, I hold certain personal and transactional data to fulfill legal, tax, and anti-money laundering duties. For Germany users, retention periods comply with applicable legal requirements and my internal timeline. I control access to that data and do not use it for general marketing after closure unless you have separately agreed.

I may store records of the closure decision, the reason code, and communication with the account holder. This enables me prove the closure was handled correctly. You may file a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention duty.

Unpaid Balances and Payout Rights

A voluntary closure does not void your right to request real-money funds not subject to a lawful restriction. After I close the account, I will determine the withdrawable balance and transfer it to a payment method that satisfies my verification checks. Germany users should ensure the payment method aligns with the original deposit source where possible. That reduces delay.

If I close your account for a regulatory or security reason, I may keep funds temporarily while I complete required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may deduct that debt before releasing the remaining balance.

Affiliate Account Deactivation and Commission Effect

Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I need that all due diligence and tax information is complete. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is under review.

Termination of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accumulated under my affiliate programme rules. If I terminate an affiliate account for breach of my terms, I may keep unpaid commissions where the breach caused loss or regulatory exposure.

Qualification for Account Closure by Germany Users

You can submit closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have approved. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute remains before I process the closure as final.

A request does not automatically take effect if I have reasonable grounds to examine potential fraud, money laundering, or breach of my terms. In those cases, I may limit the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay accountable for activity on your account until the closure is confirmed in writing.

Extent of These Account Closure Terms

These terms relate to Spinjoys Casino accounts belonging to users with a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements may matter. The scope includes closures made by you, closures I carry out for compliance or security reasons, and closures that arise from a regulatory instruction. They function with my general terms and applicable law.

I might revise these closure terms now and then, but changes do not alter a closure request already in progress except if the law demands it. If any condition is unclear, obtain independent advice prior to submitting a request. The language of the operational account record stays English, but Germany users may reach my support team for explanations.

Verification Requirements Before Closure

Before I finalise a closure, I might ask you to provide a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to preserve accurate records and stop unauthorised access. I will not handle a closure if the identity information you gave earlier contradicts the request.

Submit documents through the secure upload link I give. I do not require you to transmit sensitive files by unencrypted email. The verification step could add a short delay, but it is necessary to protect your funds and my platform. I keep verification records according to the retention rules detailed later in these terms.

Voluntary Account Closure Steps

To close your account by choice, submit a written request using the contact details provided in my help centre. I ask you to indicate your associated email address and the purpose for account closure so I can manage the request effectively. I could request a conclusive identity check before processing the termination. My support team will recognize the request and give you a tracking number.

After I get a full request, I usually process voluntary closure inside five business days. If further documents are necessary, the timeframe may extend. Do not create or use a new account during this timeframe because that can slow down the termination. I will dispatch a acknowledgment email when the account has been closed and no more play is permitted.

Restoring and Post-Closure Restrictions

A closed account is not automatically reopened. If you change your mind after a voluntary closure and wish to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.

After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not seek to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.